DIGINFO Implementation Services focus on delivering the maximum value for you, in the shortest time possible, so that you can take full advantage of the products that you have purchased, regardless of your size.
OUR EXPERTISE revolved around the number of successful implementations with best practices developed across a multitude of customer organizations.
DIGINFO implementation team is staffed globally by individuals that truly understand how all the technical and business processes that are associated with cyber security. Our team is trained in-house and receives continuous development to stay current on the latest technology and regulatory developments. Your implementation is supported by multiple teams to ensure a smooth and seamless transition from pre-sales to implementation and beyond.
IMPLEMENTATION SERVICES
Technical Support
Your success is our highest priority, which is why we’re committed to you throughout your entire customer experience. From implementation onward, DIGINFO is dedicated to helping you achieve the best possible business outcomes.
Central Support Community
Website for DIGINFO customers to share ideas, connect with other customers, access product information and Knowledge Base, and receive service updates.
Technical Account Manager
Work with a specialist to help make changes to your subscription, assist you during mergers and acquisitions, or change partners.
System Optimization Assessment
An annual detailed review of your Mimecast environment. Will ensure your systems are optimized and working effectively.
Online Support Case SLA
Receive responses to your initial online support case queries within 3 business hours.
Priority Phone Support Routing
Senior Technical Support Engineers will be available to pick up your support cases directly.